Sales Manager
Điện Biên
Application deadline:
25/10/2026
About This Job
Trách nhiệm chính
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
- Use sales techniques to maximize revenue while maintaining guest loyalty, including up‑selling.
- Determine and give complimentary gifts to guests for their patronage, such as rewards points, show tickets, or gift certificates.
- Promote awareness of the brand image internally and externally.
- Process requests for redeeming Marriott Rewards points and all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Develop and maintain positive working relationships with others; support the team to reach common goals.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Yêu cầu
- High school diploma or GED equivalent.
- At least 2 years of related work experience.
Mức lương
- Thỏa thuận
Hình thức làm việc
- Onsite
Thông tin khác
- Job Number: 26124240.
- Job Category: Sales & Marketing.
- Schedule: Full Time.
- Position Type: Non‑Management.
- Location: 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Vietnam.
- Located Remotely? N.
- Marriott International is an equal‑opportunity employer.
- The Autograph Collection is a growing collection of four and five‑star independent hotels.