Sales Administrative Supervisor
Hà Nội
Application deadline:
31/10/2026
About This Job
Trách nhiệm chính
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
- Use sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
- Determine and provide complimentary gifts to guests for their patronage.
- Promote brand awareness internally and externally.
- Process requests for redeeming Marriott Rewards points and all reservation changes or cancellations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties such as filing, emailing, typing, and faxing to support Sales & Marketing.
- Assist management in training and motivating employees, serving as a role model.
- Follow company policies, maintain professional appearance, and protect confidential information.
- Welcome and acknowledge guests, anticipate and address their service needs.
- Communicate clearly and professionally, prepare and review written documents accurately.
- Develop and maintain positive working relationships, support team goals, and respond to employee concerns.
- Monitor performance of others to ensure adherence to quality expectations.
- Read and verify information in various formats.
- Move, lift, carry, push, pull, and place objects weighing ≤10 lbs without assistance.
- Perform other reasonable job duties as requested by supervisors.
Yêu cầu
- High school diploma or GED equivalent
- At least 2 years of related work experience
Hình thức làm việc
- Onsite
Thông tin khác
- Position Type: Non-Management
- Schedule: Full Time