Reservations Agent
East West Ave of Hon Thom
Application deadline:
11/11/2026
About This Job
Trách nhiệm chính
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Maintain professional appearance, confidentiality, and company policies.
Yêu cầu
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Mức lương
- Thỏa thuận
Hình thức làm việc
- Work onsite at the office.
Thông tin khác
- Full time position.
- No application deadline.