Quality Assurance
TP. Hồ Chí Minh
Application deadline:
29/10/2026
About This Job
Trách nhiệm chính
- Lead and maintain ISO 20000 & ISO 22301 compliance activities across IT operations and business services.
- Coordinate internal/external audits, manage audit evidence, NCR/CAPA tracking, and certification readiness.
- Review and improve ITSM processes (Incident, Change, Problem, Request, BCM/DR) to ensure governance effectiveness.
- Drive process standardization, risk control, KPI/SLA compliance, and continuous improvement initiatives.
- Work closely with cross-functional teams, management, and auditors to ensure operational and compliance alignment.
- Coach teams on governance awareness, audit preparation, and quality practices.
Yêu cầu
- 3+ years of experience in IT Governance, QA, ITSM, or ISO compliance roles.
- Hands‑on experience in implementing, maintaining, or supporting ISO 20000 and/or ISO 22301 certification/audit activities.
- Strong knowledge of ITIL, risk management, CAPA, operational governance, and quality management practices.
- Experience coordinating cross‑functional teams and working directly with external auditors.
- Good understanding of service operation processes, software development lifecycle, and quality standards.
- Strong analytical, documentation, communication, and stakeholder management skills.
- Ability to work under pressure, manage multiple priorities, and meet deadlines effectively.
- Proactive, detail‑oriented, and continuous improvement mindset.
- Proficiency in Microsoft Excel and reporting/document management tools.
- Good command of English (equivalent to IELTS 6.5 or TOEIC equivalent).
- Bachelor’s degree in Information Technology or related fields.
Yêu cầu ưu tiên
- ITIL Foundation or above.
- ISO 20000 Lead Auditor / Lead Implementer.
- ISO 22301 Lead Auditor / Lead Implementer.
- Familiarity with CMMI framework is an advantage.
- PMP, COBIT, or related governance certifications are a plus.
Mức lương
- Offered Salary Negotiable
Phúc lợi
- Friendly, motivated working environment.
- Involved in major full‑cycle projects with large scale and opportunities to work directly with specialists and experts in system designing in Japanese top corporations in producing medical devices.
- FPT Care insurance plan tailored for FPT employees.
- Company shuttle buses provide convenient way of transportation for all employees.
- Annual Summer Vacation support.
- F‑Town Campus provide many facilities for FPT Software employees such as football ground, basketball & volleyball, gym center, cafeteria, etc.
Thông tin khác
- Full‑time Post Date: September 26, 2026
- Apply Before: October 29, 2026
- Career Level Senior
- Experience 3 Years
- Location: Thành phố Hồ Chí Minh
- Job Type: Toàn thời gian
- Salary Negotiable
- Positions: 1
- Department: North Talent Acquisition – FPT Software Workforce Assurance – FPT Software Ha Noi Company Limited
- Email: recruitment@fpt.com
- Website: www.career.fpt-software.com