Trách nhiệm chính

• Supervise daily gaming floor operations to ensure a seamless flow of activities.
• Monitor the performance of gaming machines and systems, ensuring they are functioning correctly and efficiently.
• Assist in managing the gaming floor staff, providing direction, coaching, and feedback as needed.
• Ensure that all staff are adhering to company policies, gaming regulations, and customer service standards.
• Support the Shift Manager in handling customer inquiries, complaints, and special requests.
• Assist in the training and development of new staff members, ensuring they are equipped to perform their duties effectively.
• Conduct regular checks to ensure that security protocols and asset protection measures are being followed.
• Ensure accurate payouts and assist in monitoring electronic gaming systems and table games.
• Prepare shift reports detailing significant events, customer interactions, and any incidents or irregularities.
• Address and resolve minor operational issues promptly and elevate more complex problems to the Shift Manager or Operations Manager.
• Support marketing and promotional activities by ensuring proper execution during shifts.
• Assist in maintaining a clean, safe, and welcoming environment for both guests and staff.

Yêu cầu

• Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, Gaming Management, or a related field.
• At least 3 years of operational supervisory experience, preferably in a gaming or entertainment environment, with specific expertise in slot machine operations.
• Deep knowledge of various types of slot games, including their mechanics, rules, and regulations.
• Demonstrated leadership skills with the ability to effectively manage and motivate staff.
• Strong problem-solving, decision-making, and customer service skills.
• Effective communication and interpersonal abilities, with fluency in English is a must; proficiency in Korean (TOPIK level 4 or equivalent) is preferred.
• Familiarity with the latest gaming technology and trends.
• Flexibility to work in shifts, including nights, weekends, and holidays.

Mức lương

• Pay: From 15,000,000₫ per hour

Phúc lợi

• Competitive salary and comprehensive benefits
• Duty meals at hotel’s canteen (2 meals per shift)
• Tips and foreign language allowances (English/Korean/Chinese/Japanese)
• Night shift allowance and overtime allowance
• Bonuses/gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers

Hình thức làm việc

• Work Location: In person

Thông tin khác

• Expected hours: 44.0 per week
• Job Type: Full-time