Operations Executive
TP. Hồ Chí Minh
Application deadline:
21/11/2026
About This Job
Trách nhiệm chính
- Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return.
- Daily operation works – Ensure all daily operations to be done properly.
- Complete assignment and reports to supervisor/operation manager.
- New group bookings, including series and ad hoc.
- Push confirmation of services, including hotels and ground services.
- Deadline control.
- Revenue/budget control.
- Regular update of sign up pax.
- Communicate with agents, LPICs and HRD people whenever it needs.
- Cancel groups when required and follow up cancellation fee if any.
- Materialize groups when approved by agents and make sure all services to be confirmed properly by due time.
- Change services and follow up confirmation by due time.
- Finalize groups and send out final document to agents.
- Check BIS reports and create invoices.
- Trouble shooting while groups are in the trip.
- Join weekly operation team meeting for information sharing and case study.
- Internal Communication – Clear, open and effective communication with Destination Management Office Operations.
- Collaboration with Sales teams.
- Price and condition negotiations with clients and Destination Management Office.
Yêu cầu
- Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
- Take ownership of own area of responsibility.
- Highly detail orientated, able to keep deadlines and work under pressure.
- Team Player, must have good interpersonal and communication skills.
- Flexible and Solution driven, adaptable in uncertain conditions.
- Data-driven.
- Revenue focused and driven to achieve targets.
- Be good at both English and Traditional Chinese.
Hình thức làm việc
- Remote working
Thông tin khác
- Flexible & Remote Working.
- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.