Officer, Client Service
TP. Hồ Chí Minh
Application deadline:
29/10/2026
About This Job
Trách nhiệm chính
- Provide customer service support across Cash, Lending, Trade and Onboarding products.
- Act as a key contact for customer enquiries and service requests.
- Deliver timely and accurate solutions to meet customer needs.
- Use digital tools and available data to enhance customer service delivery.
- Handle customer enquiries from both onshore and offshore service teams.
- Support onboarding, account maintenance, product setup and documentation requirements.
- Process customer requests and ensure resolution within agreed service levels.
- Coordinate with internal stakeholders to ensure seamless service delivery.
- Perform callback verification for fund transfer instructions in line with procedures.
- Manage account closure requests and support regulatory servicing requirements.
- Resolve customer complaints and escalate issues when required.
- Maintain compliance with risk, regulatory and operational requirements.
- Contribute to team goals, productivity and service excellence.
- Support continuous improvement initiatives, process enhancements and policy updates.
- Promote collaboration through knowledge sharing, cross-skilling and teamwork.
- Adhere to ANZ values, governance standards and operational controls.
Yêu cầu
- Experience in Client Services, supporting Cash, Lending, Onboarding and Trade products.
- Good understanding of client onboarding and account maintenance across Cash, Lending (including Syndication), Markets and Trade products.
- Broad banking product knowledge and experience supporting Sales teams with familiarity with industry practices and standards.
- Understanding of banking products, credit management and regulatory requirements.
- Knowledge of operational risk, compliance, regulatory reporting and internal controls.
- Understanding of bank policies, procedures and governance requirements.
- Strong ability to manage priorities and deliver tasks within deadlines.
- Customer-focused with excellent service delivery skills.
- Strong relationship management and stakeholder engagement capabilities.
- Effective interpersonal skills with a positive and collaborative approach.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office applications, particularly Excel, PowerPoint and Word.
Thông tin khác
- Role Location: ANZ Branch Ho Chi Minh City, Vietnam
- Role Type: Permanent, Full-time
- Job Posting End Date 29/10/2026, 11.59pm, (Melbourne Australia)