[Meliá Vinpearl Hue] Reservations Officer (07-Month Contract)
Thừa Thiên Huế
Application deadline:
30/11/2026
About This Job
Trách nhiệm chính
- To handle all reservations by telephone, fax, e-mail.
- To handle group reservations.
- To update reservations in the PMS received via the interface.
- To adhere to all reservation standards.
- To understand and be able to answer all questions about rates, room categories and seasonality.
- To sell rates according to availability and yield strategy.
- To maintain and develop guest contact.
- Handling all reservation documents and correspondence correctly and conscientiously.
- Applying company credit policy.
- To pass on sales leads to Sales managers.
- Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types.
- Efficient and complete communication with all other departments, especially front desk, accounting and sales.
- Complete knowledge of the property management system.
- Working knowledge of Microsoft Word and Excel, Internet and e-mails.
- To participate in team or department meetings.
- To cooperate with and assist team members.
- Participating in all trainings as required.
- To be able to clearly communicate information to guests or colleagues.
- To have complete knowledge of the following: The Hotel and all outlets; The area; The company; Sister properties; Special events in the area...
- To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Hotel’s Employee rules & regulations.
- To report for duty punctually, wear the correct uniform and name tag at all times.
- To perform any other duties as assigned to him/her by management...
Yêu cầu
- College Degree or above
- Vietnamese - Excellent level, written & spoken
- English - Good level, written & spoken
- Selling skills
- Knowledge of current market trends
- Micros/Fidelio or Opera PMS
- Microsoft Office
- At least 2 years in international hotels in the same position
Mức lương
- Mức lương: 5 - 8 triệu VND/tháng
Phúc lợi
- Working time: 48 hours/week, from 01 to 1,5 day off/week.
- At least 12 days of annual leave per year.
- Competitive income.
- Monthly service charge.
- Health insurance benefits in accordance with Health Insurance policy.
- Private healthcare insurance provided in accordance with hotel policy.
- Staff meals and free parking.
- Preferential rates on hotel services in accordance with hotel policy.
- Employee Birthday benefit (depend on job band).
- 13th-month salary, holiday and Tet bonuses, annual health checkups, and team-building activities...
Thông tin khác
- Số lượng tuyển: 1
- Hạn nộp: 30/11/2026
- Please contact us during office hours, Monday through Friday, from 8:30 AM to 5:00 PM.
- Phone numbers: 0236******* (Ext. 5818) – 0905****** (Recruitment Team).