Trách nhiệm chính

• Create training culture for people to learn and grow.
• Give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner.
• Ensure all the F&B manuals are always updated with the following: Sequence of Service, SOPs, Opening and Closing Check Lists, Side Duties and Food and Beverage Plating Guide.
• Create and develop special events and sales blitzes to showcase the hotel to potential clients.
• Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.
• Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management.
• Understand departments and hotel’s product, and upsell to the guest, or recommend hotel products to the guest.
• Report Lost and Found immediately to Security, Housekeeping or per Brand’s SOP.
• Perform/behave as per MHI leadership competencies.
• Identify training need, propose training plan, and conduct the training.
• Attend shift briefings, department meeting to ensure hotel activities and operational requirements are known.
• Observe staff’s performance, give constructive feedback when need it.
• Coach and develop staff.
• Work with Superior and Human Resources on disciplinary action for poor performance or any conflict among staff.
• Feasibility on the operation during the peak hours.
• Perform Brand’s services behaviours in daily operation basic towards the guests.
• Ensure consistency service within the department.
• Sharing guest feedback to the team.
• Manage all requests made by guests, or special request from guest that your staff reported to you.
• Ensure the all the target is met.
• Understand the outlet’s target and strive to achieve it.
• Promote a helpful and professional image to the client and give full co-operation to any prospective customer requiring assistance with a prompt, caring and helpful attitude.
• Monitor all costs and recommend measures to control them.
• Ensure all the breakages reports are followed and identify how we reduce breakages.
• Report all guest complaints to his superior promptly.
• Admirations.
• Cost control.
• Planning.
• Hygiene & Food Safety.
• Responsible business.
• Be responsible in keeping our property safe and secure.
• Be responsible in protecting the environment.
• Understand and ensure your staff understanding MHI Brand Standard related to your department.
• Recommended changes to these standards.
• Open and close the shift, ensure effective shift hand over.
• Co-ordinate special projects as required.
• Rotate the roles (cross training) within department when required.
• Coordinate and assist in service according to service standards.
• Make sure all equipment is in good working condition.
• Ensure a very high standard of service is held and maintain at all times.
• Take food and beverage orders according to guest’s requirements and preferences.
• Communicate with Supervisor, Guest Relations Executive, Assistant Manager and Outlet Manager of all issues concerning outlet.
• Be aware of MELIA VINPEARL HAI PHONG standards & policies.
• Double check and reassure new staff of their working formalities and duties.
• Conduct in an expected manner of a captain commanding the respect of his fellow workers and help construct a strong team atmosphere.
• Collect food & beverage and general supplies requisition as allocated duties.
• Perform secondary duties as required by the superiors.
• Assist the Headwaiter/ colleagues in his overall duties.
• Manage inventory and raw materials, conduct regular stock count, prepare inventory reports, and request replenishment when necessary.
• Operate the Point-of-Sale system efficiently and in accordance with established procedures.
• Have complete knowledge of all menu items and Beverages List.
• Report for duty on time wearing clean & complete uniform at all times.
• Attend daily briefing & training classes.
• Maintain good working relationships with your own colleagues and all other departments.
• Provide courteous and professional service at all times.
• Follow and implement Melia’s standard operating procedures.
• Carry out any other reasonable duties and responsibilities as assigned.
• Be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
• Apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Be responsible for protecting this asset in good conditions. Perform any other duties which may be assigned by the management from time to time.
• Perform other tasks assigned by management/supervisors.

Yêu cầu

• College degree or above.
• English: Good written and spoken proficiency.
• Computer skills.
• Barista and mixology knowledge.
• Knowledge of international food, beverages and cultures.
• Knowledge of wines and spirits.
• At least 3 years of experience in an international hotel in the same position.

Mức lương

• Mức lương: Thỏa thuận

Phúc lợi

• Attractive salary and benefits package.
• Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
• Get special incentives when using high-class service systems of Vingroup, such as Vinpearl, Vinmec, Vinmart and Vinschool, etc.
• 13th month salary and holidays.
• To participate in any Training/ Development schemes as recommended by senior management.

Hình thức làm việc

• Làm việc tại Quận Hồng Bàng, Hải Phòng

Thông tin khác

• Số lượng tuyển: 1
• Giờ làm việc: Làm theo ca
• Hạn nộp hồ sơ: 30/10/2026
• Nộp hồ sơ ứng tuyển
• Yêu cầu hồ sơ: For further information, please contact: 0926****** (Ms. Hang) or 0946****** (Ms. My)