Trách nhiệm chính

• Assists the Director of Security in managing daily security operations, including protection of property assets, employees, and guests.
• Develops and implements emergency procedures and follows up on security breaches.
• Investigates all losses of property assets and coordinates disposition with proper management.
• Deploys security staff for effective monitoring and protection of property and parking areas.
• Complies with Corporate Security safety and security management guidelines and procedures.
• Documents and reports employee accidents and general liability incidents to Claims Reporting Service.
• Conducts periodic patrols of the entire property and parking areas.
• Handles guest problems and complaints, settling disputes and resolving grievances.
• Identifies and recommends measures to minimize physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk and stays informed about local criminal activity.
• Inspects all security equipment to ensure full functionality and provides timely medical attention when needed.
• Conducts hourly employee performance appraisals and develops formal educational or training programs.
• Completes disciplinary procedures and documentation according to SOPs and LSOPs and supports the Peer Review Process.
• Maintains first aid and CPR certifications required for Security officers.
• Implements local authority requirements for security and safety.
• Attends pre- and post-convention and weekly forecast meetings to understand group needs and communicate critical information to security officers.
• Celebrates successes by publicly recognizing team members’ contributions.
• Communicates the importance of safety procedures and ensures employee understanding of safety codes.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Solicits employee feedback, utilizes an open-door policy, and reviews employee satisfaction results to address concerns.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies developmental needs of others and provides coaching, mentoring, or other support to improve knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service and meets quality standards and customer expectations daily.
• Provides services that are above and beyond for customer satisfaction and retention.
• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Strives to improve service performance and administers property policies fairly and consistently.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Provides guidance in setting health and safety policies and standards.
• Coordinates with Event Sales for VIP escort and media control for large events.

Yêu cầu

• High school diploma or GED with 3 years experience in security/loss prevention or related professional area.
• 2-year degree from an accredited university in Criminal Justice or related major with 1 year experience in security/loss prevention or related professional area.
• First Aid and CPR certifications required for Security officers.
• Ability to conduct investigations, patrols, and maintain documentation and reports.
• Strong leadership, communication, and interpersonal skills.
• Experience in emergency procedures, risk management, and compliance with security guidelines.
• Ability to train and mentor staff and conduct performance appraisals.
• Knowledge of local criminal activity and coordination with law enforcement.
• Experience in handling guest complaints and resolving disputes.

Hình thức làm việc

• Onsite at K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi.

Thông tin khác

• Position: Loss Prevention Manager at Marriott International (Sheraton).
• Full-time role located in Hanoi, Vietnam.
• No salary specified; compensation to be negotiated.
• No application deadline listed.
• Education: high school diploma or GED, or 2-year degree in Criminal Justice or related major.
• Experience: 3 years in security/loss prevention (high school) or 1 year with 2-year degree.
• Certifications: First Aid and CPR.
• Additional responsibilities include coordinating with local law enforcement and event sales for VIP escort and media control.