IT & SYSTEM OPERATIONS
TP. Hồ Chí Minh
Application deadline:
04/11/2026
About This Job
Trách nhiệm chính
- Proactively monitor and perform periodic system health checks to identify potential issues and risks before they impact business operations.
- Identify and assess system issues, coordinate with relevant teams/vendors, and drive timely resolution, escalation, and closure within agreed SLA.
- Track recurring or significant issues, coordinate root cause analysis, and drive corrective and preventive improvements to avoid recurrence.
- Gather business requirements and coordinate system development, testing, deployment, and enhancements to improve functionality and user experience.
- Manage user account and access lifecycle, including provisioning, permission changes, MFA, onboarding/offboarding, and periodic access reviews.
- Develop and maintain IT SOPs, system documentation, operational checklists, and knowledge bases to ensure standardized and effective operations.
Yêu cầu
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related fields.
- Experience in IT operations, system/application support, or IT service management.
- Good understanding of incident management, system monitoring, user access management, and IT operational processes.
- Strong problem-solving, coordination, and follow-up skills with a high sense of ownership and continuous improvement mindset.
- Experience in requirement gathering, UAT, and coordinating system development/enhancement with users, developers, and vendors.
- Ability to develop and maintain IT documentation, SOPs, and operational reports.
- Proficiency in English communication.
Yêu cầu ưu tiên
- Basic knowledge of system infrastructure, integrations, IT security, SQL/API, or automation is an advantage.
Mức lương
- Pay: 8,700,000₫ - 20,000,000₫ per month.
Phúc lợi
- Dynamic, international working environment.
- Professional development.
- Access to employee engagement programs and team bonding events.
- Opportunity to grow within a fast-scaling global EdTech company.
Thông tin khác
- Working Time: Tuesday – Friday: 01:00 PM – 08:00 PM; Saturday - Sunday: 9:00 AM – 07:00 PM.
- Work location: Head office: 141-143 Nguyen Thi Thap Dist 7; Able to work flexibly between hubs.
- How to Apply: Please send your CV to tuyendung@brightchamps.com with the subject “ positioposition- Your Full Name.”
- Job Type: Full-time.
- Work Location: In person.