Trách nhiệm chính

• Serve as primary IT Systems & Support Administrator for Hanoi office, ensuring reliable technology infrastructure, server cluster support, and Tier 1–2 user care across regional teams.
• Act as primary on‑site contact for Tier 1–2 IT support in Hanoi, with support for users in HCMC and Europe when needed.
• Troubleshoot issues in person or remotely using tools such as RDP, VNC, or TeamViewer, and escalating unresolved issues to the broader IT team.
• Install, configure, and troubleshoot Windows, macOS, and Linux workstations, hardware, software, peripherals, and basic network issues.
• Support centralized directory‑based infrastructure such as JumpCloud, standardized computer images, endpoint configurations, and security requirements.
• Support a cluster of 30 nodes to aid in Development unit testing, builds, and evaluation.
• Maintain accurate IT asset inventory and technical documentation for device setup, software installation, hardware configurations, and recurring issues.
• Assist in testing new software, updates, and workplace technologies for compatibility and performance, identifying recurring issues and recommending process improvements.

Yêu cầu

• Hands‑on experience in IT support, helpdesk, office IT operations, or a similar technical support role.
• Working knowledge of Windows, macOS, and Linux environments, including workstation setup, software installation, hardware troubleshooting, and basic network issue resolution.
• Strong communication skills in both Vietnamese and English, written and spoken.
• A technical, systematic, and logical approach to problem‑solving.
• Strong sense of ownership, follow‑through, and accountability for assigned tasks.
• Good prioritization skills, detail‑oriented and well‑organized, especially when handling multiple requests, interruptions, and concurrent projects while adhering to strict deadlines.
• Committed to support employees directly in a professional, responsive, and service‑minded manner.
• Comfortable coordinating with vendors, building management, and external service providers.

Yêu cầu ưu tiên

• Google Workspace administration or user support.
• MDM/UEM systems such as JumpCloud, Intune, or Jamf.
• Endpoint security and management tools such as CrowdStrike, Automox, Rapid7, or BeyondTrust.
• Basic Linux troubleshooting, such as Ubuntu or Debian.
• SSO and identity concepts such as SAML, OIDC, or SCIM.
• Apple Configurator, Munki, or other automated software deployment tools.

Phúc lợi

• Attractive salary package and 100% Gross Salary in probation period.
• 13th‑month salary.
• 18 days of annual leaves (cashback allowed if not used) plus 4 days for a company trip.
• Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding voucher…).
• Full social, health, and unemployment insurance.
• Premium healthcare insurance for you and coverage for 1 extra family member.
• Regular team‑building activities (Bowling, Go‑Kart, Glamping) and special celebrations on Autumn Festival, Halloween, Christmas, Tet, etc.

Hình thức làm việc

• In‑person at the offices.

Thông tin khác

• HCMC Office: Tòa nhà Saigon Trade Center (37 Tôn Đức Thắng, P. Sài Gòn).
• Jakarta Office: Sahid Sudirman Centre, 56th Floor, Jl. Jenderal Sudirman No.86, Jakarta Pusat, Indonesia.