IT Service Desk & Operation Support
TP. Hồ Chí Minh
Application deadline:
29/10/2026
About This Job
Trách nhiệm chính
- Serve as the primary point of contact for IT incidents, service requests, and technical support inquiries.
- Provide Level 1 and Level 2 support for end users across multiple locations.
- Troubleshoot and resolve hardware, software, network, and application-related issues.
- Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Exchange Online) and Windows/macOS operating systems.
- Configure, deploy, and maintain laptops, desktops, mobile devices, printers, and peripherals.
- Escalate unresolved issues to appropriate support teams and vendors, and track tickets within the IT Service Management platform.
- Perform daily operational tasks to keep IT systems available and reliable, including password resets, onboarding/offboarding, software deployment, patch management, and change management.
- Monitor system alerts, respond to operational issues, and maintain software licenses and IT asset records.
- Manage endpoint devices through Microsoft Intune, Jamf Pro, or equivalent platforms, ensuring compliance with corporate security standards.
- Create and maintain technical documentation, SOPs, user guides, and contribute to the organization’s knowledge base.
Yêu cầu
- Bachelor’s Degree in Information Technology, Computer Network, Information Systems, or a related field.
- 1‑3 years of experience in IT Service Desk, Desktop Operation Support, IT Operations, or End User support services.
- Strong knowledge of Windows 11, macOS, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), TCP/IP, DNS, DHCP, VPN, Wi‑Fi, Network File Sharing, and Printer.
- Experience with Microsoft Intune, Jamf Pro, Jira Service Management, Remote Support Tools, endpoint security, and device compliance management.
- Strong customer service, communication, and English speaking/writing skills.
- Excellent troubleshooting, analytical, prioritization, documentation, teamwork, and positive attitude.
Yêu cầu ưu tiên
- Microsoft 365 Fundamentals (MS‑900) certification.
- MCSA, CCNA, ITIL Foundation, or equivalent certifications.
Phúc lợi
- Industry‑leading benefits, support, and services for holistic health and wellbeing.
- Flexible arrangements that promote work‑life balance, autonomy, freedom, and ownership.
Thông tin khác
- Location: Thành phố Hồ Chí Minh.
- Job type: full_time.