Trách nhiệm chính

• Serve as the local IT contact for business stakeholders, gathering business and user needs and coordinating with infrastructure and IT service teams.
• Maintain effective working relationships with business contacts, internal IT teams, infrastructure teams and service providers.
• Support onsite infrastructure services across connectivity, network equipment, server and hosting infrastructure, monitoring and related operational technologies.
• Contribute to the Infrastructure squad by supporting local connectivity operations, monitoring network availability and performance, coordinating site-level incidents and changes, maintaining network documentation and asset information, and working with regional infrastructure teams and service providers on lifecycle, compliance and service improvement activities.
• Support local infrastructure service delivery and coordinate with other IT service teams and third-party providers to meet availability, performance, security and user-service expectations.
• Track infrastructure and relevant onsite IT service performance, including SLAs, KPIs and user-impact trends, and follow up on corrective actions where required.
• Assist with the resolution and escalation of infrastructure and cross-service incidents, problems, requests and recurring issues, working with the relevant IT teams to confirm ownership and progress.
• Communicate local infrastructure and broader IT service needs to global and regional IT teams and support coordination between stakeholders.
• Suggest and support improvements to infrastructure reliability, resilience and security, as well as overall IT service quality, user experience and operational efficiency.
• Support the introduction, upgrade and lifecycle management of infrastructure platforms, services and capabilities.
• Participate in infrastructure governance activities and follow relevant company standards, policies and IT requirements.
• Provide operational input on provider performance, service agreements and infrastructure improvement discussions when requested.
• Work collaboratively within a global and matrixed IT organization to support effective infrastructure solutions and coordinated IT services for local business needs.

Yêu cầu

• Diploma or degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent relevant experience.
• Some practical experience in IT infrastructure support, connectivity, server and hosting services, onsite IT service delivery or a comparable technical environment.
• Working knowledge of enterprise infrastructure technologies, including connectivity, network services, server and hosting environments, monitoring, security controls and infrastructure lifecycle practices.
• Good interpersonal skills and the ability to work effectively with business and IT stakeholders.
• Exposure to working with external IT service providers, including service performance follow-up and issue coordination.
• Basic understanding of IT Service Management principles, service levels and performance measurement.
• Good communication, problem-solving and coordination skills.
• Ability to understand business and user requirements and communicate them clearly to infrastructure and IT service teams.
• Willingness to work within a global and matrixed organization and learn from regional and global teams.
• Awareness of intercultural collaboration and the ability to work across countries, functions and teams.
• Good working command of English.

Thông tin khác

• Application Period: 23 Oct - 10 Nov 2026
• Division: Enabling Functions
• Location: Vietnam : Ho Chi Minh City : Ho Chi Minh City
• Employment Type: Regular
• Contact Email: tam.nguyen2.ext@bayer.com