Trách nhiệm chính

• Manage daily shift operations of Housekeeping, Recreation/Health Club, and, if applicable, Laundry.
• Direct and work with employees to verify property guestrooms, public space and employee areas are clean and well maintained.
• Inspect guestrooms daily and hold people accountable for corrective action.
• Support and supervise an effective inspection program for all guestrooms and public space.
• Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
• Verify all employees have proper supplies, equipment and uniforms.
• Communicate areas that need attention to staff and follow up to verify understanding.
• Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards and procedures.
• Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
• Use all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establish and maintain open, collaborative relationships with employees and verify employees do the same with them.
• Schedule employees to business demands and track employee time and attendance.
• Verify employees understand expectations and parameters.
• Verify property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process, where applicable.
• Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observe service behaviors of employees and provide feedback to individuals.
• Verify employee recognition is taking place on all shifts.
• Participate in an on-going employee recognition program.
• Solicit employee feedback, utilize an “open door” policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations.
• Understand the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance.

Yêu cầu

• High school diploma or GED with 2 years experience in housekeeping or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• Full-time employment.

Mức lương

• Thỏa thuận.

Thông tin khác

• Job Number: 26131673.
• Schedule: Full Time.
• Position Type: Management.
• Located Remotely? N (not remote).
• Location: East West Ave of Hon Thom, Phú Quốc, Vietnam.
• No salary specified.
• No application deadline.
• No benefits listed.