Head of Product ( Merchant Services & HICAPS)
About This Job
Trách nhiệm chính
- Lead, coach and develop a high‑performing team of Product Owners and product professionals.
- Build a culture of accountability, collaboration, continuous improvement and customer obsession.
- Develop future leaders through mentoring, capability uplift and succession planning.
- Foster an environment where Product, Change and Agile capabilities work together as one high‑performing team.
- Define and execute product vision, strategy and roadmaps aligned to customer needs and business objectives.
- Drive customer‑centric product development through discovery, prioritisation and continuous improvement.
- Ensure teams focus on measurable customer and business outcomes rather than outputs.
- Champion product excellence and uplift the quality of product management practices across the team.
- Partner closely with Engineering Managers and technology leaders to drive product and experience transformation initiatives.
- Support teams throughout the software development lifecycle and agile delivery process.
- Remove blockers, manage dependencies and support delivery of strategic product outcomes.
- Drive alignment between product strategy and engineering execution.
- Build trusted relationships with senior leaders across Product, Technology, Operations, Risk and Business functions.
- Communicate effectively with executive stakeholders and influence decision‑making in a complex matrix environment.
- Manage product risks and ensure adherence to governance, compliance and risk management requirements.
- Monitor product success measures, customer outcomes and delivery performance.
- Represent the voice of the customer and use insights, data and evidence to guide product decisions.
- Balance customer needs, commercial outcomes, technology considerations, and risk requirements.
- Drive productivity benefits, value realisation and continuous improvement opportunities across the portfolio.
Yêu cầu
- Significant experience leading Product Managers, Product Owners or equivalent product teams within large and complex organisations.
- Demonstrated track record of building high‑performing teams and developing product capability.
- Strong expertise in product management including product strategy, discovery, prioritisation, roadmap development and outcome delivery.
- Experience partnering with Engineering teams to deliver product, platform and experience transformation initiatives.
- Strong understanding of Agile delivery methodologies and customer‑centric product development.
- Proven ability to influence and communicate effectively with senior stakeholders and executives.
- Strong commercial acumen, strategic thinking, and decision‑making capability.
- Banking, payments, transaction banking, merchant acquiring, or financial services experience is highly desirable.
- Experience leading teams through transformation, change, and organisational complexity.
- Tertiary qualification required; postgraduate qualifications are preferred.
Thông tin khác
- Worker Type: Permanent.
- Location: Thành phố Hồ Chí Minh.
- No salary disclosed.
- No application deadline specified.
- Job posting end date not specified.
- NAB Vietnam offers a flexible work‑life balance, professional growth opportunities and a comprehensive well‑being package.