Head of After Sales Department
TP. Hồ Chí Minh
Application deadline:
01/11/2026
About This Job
Trách nhiệm chính
- Lead the overall After Sales business, covering Service, Parts & Accessories, and Customer Care, with ownership of revenue, profitability and business performance.
- Define and execute the After Sales strategy, priorities and KPIs to improve customer retention, dealer performance, service quality and sustainable growth.
- Strengthen the dealer network by improving standards, processes, capability, training and business performance management across nationwide operations.
- Drive customer experience and CRM initiatives, including service reminders, retention and loyalty programs, customer feedback, complaint handling, CSI and NPS improvement.
- Improve dealer capability and business performance by diagnosing operational and commercial gaps, setting clear improvement actions, and driving turnaround plans for underperforming dealers to improve service quality, productivity and profitability.
- Identify key business issues, analyze root causes and turn insights into practical actions with measurable results.
- Provide clear management updates, business insights and recommendations to support timely decision-making.
- Partner closely with Sales, Marketing, Finance and other functions to improve the end-to-end customer ownership experience and overall company performance.
- Develop leaders and teams, building a strong, accountable and high-performing After Sales organization.
Yêu cầu
- Bachelor’s degree in Engineering, Business Administration or a related field; a postgraduate qualification is a plus.
- At least 10 years of experience in automotive After Sales, including 5+ years in a senior leadership role.
- Strong background in dealer network management, Service, Parts & Accessories, and customer experience.
- Hands‑on experience with CRM, customer data analytics and customer lifecycle management, with proven impact on customer satisfaction, retention and loyalty.
- Proven track record in driving revenue, profitability, KPI achievement and overall business performance.
- Demonstrated success in business improvement, dealer performance turnaround and organization development.
- Strong English communication skills and the ability to use business, financial and operational data to make sound decisions.
Yêu cầu ưu tiên
- Postgraduate qualification is a plus.
Mức lương
- Thỏa thuận
Phúc lợi
- Competitive rewards and benefits, including a company‑provided vehicle, together with long‑term career opportunities at Suzuki Vietnam.
Hình thức làm việc
- Enjoy flexible working hours and Work‑from‑Home arrangements that support a more flexible way of working.
Thông tin khác
- Location: Chi Nhánh HCM - Công Ty TNHH Việt Nam Suzuki
- Application period: 02/10 — 01/11/2026