Front Office Manager
Application deadline:
30/10/2026
About This Job
Trách nhiệm chính
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt follow-ups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
Yêu cầu
- Minimum 2 years relevant experience working in international hotels
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Good organizational and multitasking abilities
- Problem-solving skills
Mức lương
- Mức lương: 30 - 40 triệu
- Salary: discussed during interview
Phúc lợi
- 05 working days | 02 days off per week.
- Meal allowance & Uniform provided by the hotel
- 02 months probation with 100% salary
- 01 day paid birthday leave
- Service surcharge | Social insurance | Suncare health insurance
- Training course at the hotel according to hotel regulations
- Salary: discussed during interview
- Working location: Hanoi
- Visiting regime for relatives of internal tourist areas of the Group.
- Other regimes: Discussed during interview
Hình thức làm việc
- Giờ làm việc: Giờ hành chính
Thông tin khác
- Nơi làm việc: Huyện Sa Pa - Lào Cai
- Loại hình: Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
- Ngành nghề: Tiền sảnh
- Vị trí: Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
- Cập nhật: 30/09/2026 21:46
- Yêu cầu hồ sơ: Supplement after being recruited to work
- Số lượng 1