Front Desk Supervisor
East West Ave of Hon Thom
Application deadline:
11/11/2026
About This Job
Trách nhiệm chính
- Process all guest check‑ins, verify identity, payment, assign rooms, activate/issue room keys.
- Set up accurate guest accounts, enter Marriott Rewards information, ensure rates match market codes, document exceptions.
- Secure payment prior to issuing keys, verify/adjust billing, process all payment types, vouchers, paid‑outs, and charges.
- Compile and review daily reports/logs/contingency lists, complete cashier and closing reports, balance and drop receipts, count and secure bank at shift start/end.
- Obtain manual authorizations, follow accounting procedures, notify Loss Prevention/Security of theft reports.
- Provide guests with directions and property information, accommodate requests, follow up to ensure requests met.
- Assist management in training, evaluating, counseling, motivating, coaching employees, serve as role model, support team, listen/respond to concerns.
- Follow company policies, report accidents/injuries, complete safety training, maintain professional appearance, protect confidential info.
- Welcome and acknowledge guests, anticipate/address service needs, assist individuals with disabilities, thank guests.
- Speak clearly, prepare/review documents, answer phones with etiquette, ensure adherence to quality standards.
- Use computers/POS systems, stand/sit/walk extended periods, move/lift/carry objects weighing <=10 lbs without assistance.
Yêu cầu
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- Ability to stand, sit, walk for extended periods.
- Ability to lift, carry, push, pull, place objects weighing <=10 lbs without assistance.
- Proficiency with POS systems and computer usage.
- Knowledge of accounting procedures and manual authorizations.
- Strong communication skills and customer service orientation.
- Ability to follow company policies, safety training, and confidentiality.
Hình thức làm việc
- Onsite at East West Ave of Hon Thom, Phu Quoc, Vietnam.
Thông tin khác
- Job Number: 26132356
- Schedule: Full Time
- Position Type: Non-Management
- Location: East West Ave of Hon Thom, Hon Thom Island, Phu Quoc 0, Vietnam
- Brand: Moxy Hotels
- Marriott International