Trách nhiệm chính

• Contact appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentary gifts to guests for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Yêu cầu

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• No supervisory experience.
• Ability to perform general office duties (filing, emailing, typing, faxing).
• Ability to move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance.
• Ability to read and visually verify information in a variety of formats.
• Ability to answer telephones using appropriate etiquette.
• Ability to develop and maintain positive working relationships with others.

Thông tin khác

• Job Number: 26129347
• Job Category: Sales & Marketing
• Schedule: Full Time
• Position Type: Non-Management
• Located Remotely? N
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local.
• As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters.
• We provide exactly what guests need in an uncomplicated way.
• If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team.
• In joining Four Points, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.