Duty Manager
Application deadline:
30/10/2026
About This Job
Trách nhiệm chính
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
- Review, analyze and suggest improvement of work flow and standards at the Front Desk.
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook.
- Sign media and supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
- Assist Guest Relations in greeting, rooming, and sending off guests.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure that front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions, monitor guest credit and act upon any discrepancies.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently.
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel.
Yêu cầu
- Minimum of 1 years of experience in a similar capacity with proven track records.
- Good reading, writing and oral proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint.
Mức lương
- Mức lương: Thỏa thuận
Phúc lợi
- 05 working days | 02 days off per week.
- Meal allowance & Uniform provided by the hotel.
- 02 months probation with 100% salary.
- 01 day paid birthday leave.
- Service surcharge | Social insurance | Suncare health insurance.
- Training course at the hotel according to hotel regulations.
- Salary: discussed during interview.
- Working location: Hanoi.
- Visiting regime for relatives of internal tourist areas of the Group.
- Other regimes: Discussed during interview.
Thông tin khác
- Số lượng tuyển: 1.
- Giờ làm việc: Làm theo ca.
- Loại hình: Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub.
- Ngành nghề: Tiền sảnh.
- Vị trí: Trưởng ca.
- Nơi làm việc: Huyện Sa Pa - Lào Cai.
- Yêu cầu hồ sơ: Bổ sung hồ sơ sau khi trúng tuyển.
- Cập nhật: 30/09/2026 21:29.