Driver Strategy & Operations Specialist (HCM)
TP. Hồ Chí Minh
Application deadline:
12/11/2026
About This Job
Trách nhiệm chính
- Own driver-related projects end to end: define the problem, size it, design the solution, align stakeholders, roll it out, and track whether it worked.
- Work across in-house and outsourced driver models on topics such as recruitment strategies, onboarding, retention, productivity, schemes, performance and compliance.
- Partner with internal teams (Operations, Transportation, Product, Finance, People) and external partners (driver vendors and contractors) to get changes adopted on the ground, not just agreed in meetings.
- Run regular performance reviews with driver vendors: track them against agreed SLAs, escalate issues, and agree on corrective actions.
- Spend time on-site and with drivers to understand how work actually happens, and use that to check what the data says.
- Turn messy problems into clear recommendations for management: root cause, options, trade-offs, cost, and impact.
- Turn one-off fixes into things that scale: SOPs, policies, tracking tools, dashboards, and product requirements for driver tools.
- Plan driver readiness for peak campaigns and other demand spikes.
- Contribute to the driver management roadmap: what to fix, in what order, and why.
- Do other tasks as assigned by the Company from time to time.
Yêu cầu
- Bachelor's degree in Business, Economics, Supply Chain, Logistics, Engineering, or a related field.
- 3–5 years of experience in consulting, strategy and operations, program or project management, or operations at a logistics, e-commerce or on-demand platform.
- Track record of taking cross‑functional projects from idea to rollout with measurable results.
- Strong analytical and problem‑solving skills; very good with Excel/Google Sheets. SQL, BI tools and hands‑on use of AI tools are a plus.
- Able to switch altitude: from a management review to a hub floor or a raw data pull in the same day, without losing the thread.
- Good stakeholder management, including with external vendors; comfortable negotiating and holding partners to their commitments.
- Clear, concise communication in Vietnamese and English, written and spoken.
- Experience with driver, rider or frontline workforce programs (logistics, ride‑hailing, food delivery) is a strong advantage.
Thông tin khác
- Willing and able to travel to hubs and provinces for onsite work.
- This is a hands‑on role.
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