Director of Rooms - Marriott Executive Apartments Hanoi West Lake
One Marriott Drive
Application deadline:
11/11/2026
About This Job
Trách nhiệm chính
- Lead the Rooms team to champion the brand’s service vision for product and service delivery.
- Develop and implement departmental strategies, ensuring alignment with the brand’s business strategy and execution of brand initiatives.
- Monitor and promote room rates, specials, and promotions to maximize revenue and profitability.
- Analyze service issues, identify trends, and work with the team to develop operational strategies that meet budgeted performance.
- Review and audit expenses, compare budgeted wages to actual wages, and coach direct reports to address problem areas.
- Monitor Rooms operations sales performance against budget, reviewing reports and financial statements to determine performance.
- Deliver excellent customer service throughout the guest experience, respond to guest problems and complaints, and use feedback to improve service.
- Interview, hire, and manage employees, ensuring fair treatment, ongoing communication, and performance reviews.
- Foster employee commitment to service excellence, conduct annual performance appraisals, and support peer review processes.
- Champion change and ensure brand and regional business initiatives are implemented with follow‑up actions.
Yêu cầu
- 2‑year degree in Business Administration, Hotel and Restaurant Management, or related major and 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- 4‑year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major and 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Hình thức làm việc
- Onsite work at One Marriott Drive, Hà Nội.
Thông tin khác
- Full‑time schedule.
- Management position.
- Hotel scheduled to open Q2 2027.