Customer Service Supervisor (Union Square)
TP. Hồ Chí Minh
Application deadline:
05/11/2026
About This Job
Trách nhiệm chính
- Supervise daily operations of the Information Counter, VIP Lounge, and customer service facilities.
- Lead, coach, and develop the Customer Service team to maintain high service standards.
- Handle and resolve customer and tenant inquiries, complaints, and service issues promptly and professionally.
- Coordinate with tenants and internal departments to ensure smooth operations and effective communication.
- Monitor service quality, customer satisfaction, and compliance with mall policies and procedures.
- Conduct regular inspections of public areas, facilities, and tenant premises to uphold operational and visual standards.
- Manage customer service records, reports, lost & found items, and tenant documentation.
- Prepare staff schedules, monitor manpower allocation, and support departmental administration.
- Coordinate with Operations and Security teams on safety, emergency response, and fire prevention activities.
- Ensure customers and tenants receive accurate information regarding events, promotions, and mall services.
Yêu cầu
- Tối thiểu bằng Cao Đẳng; Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.
- Minimum 2-3 years of experience in Customer Service, Hospitality, Retail, Shopping Mall Operations, or a supervisory role.
- Yêu cầu giới tính: Nữ.
- Strong leadership, communication, and problem‑solving skills.
- Customer‑focused mindset with the ability to handle complaints and service recovery effectively.
- Good organizational and multitasking skills.
- Proficiency in Microsoft Office and report preparation.
- Professional demeanor with a positive, service‑oriented attitude.
- Willingness to work on rotating shifts.
Mức lương
- Mức lương: 12 - 15 triệu VNĐ
Phúc lợi
- Competitive salary and attractive benefits package.
- Duty meal during shifts and parking space.
- Full statutory insurance coverage in accordance with labor regulations.
- 24/24 accident insurance coverage.
- Training and professional development opportunities.
- Annual health check‑up.
Thông tin khác
- Chức vụ: Trưởng Nhóm/Trưởng Phòng
- Ngành nghề: Dịch Vụ Khách Hàng,Khách Sạn,Nhà Hàng - F&B
- Cao Đẳng
- 2 - 3 năm