Customer Service Specialist (m/f/d)
Hà Nội
Application deadline:
31/10/2026
About This Job
Trách nhiệm chính
- Write and verbal communication with national, international and intercompany customers.
- Provide end-to-end customer support, including responding to inquiries, offering solutions, advising customers, preparing quotations, processing orders, and handling complaints.
- Collaborate closely with Sales, Planning and Logistics, Finance to determine conditions and lead times.
- Create accounts and maintain data in the relevant CRM and ERP systems.
- Follow up and track quotations.
- Coordinate expedited and special deliveries according to customer requirements.
- Execute the invoicing process.
Yêu cầu
- Previous experience in customer service and customer support, both by phone and in writing, preferably in an industrial and international environment.
- Technical aptitude or willingness to learn technical products and processes.
- Fluent written and spoken English; additional languages are an advantage.
- Proficiency in using ERP systems, CRM platforms, and Microsoft Office applications.
- Strong customer focus with a service-oriented mindset.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
- Independent, structured, proactive, and solution-oriented working style.
- Excellent communication skills and a strong team-player attitude.
- Commercial vocational qualification or Bachelor's degree in Business Administration, International Business, or a related field.
Yêu cầu ưu tiên
- Additional languages are an advantage.
Phúc lợi
- Flat hierarchies.
- Start-up culture that puts people first.
- Dynamic international team.
- Challenging position that is rich in variety.
- Job security in a growing company.
- Targeted induction.
- An attractive compensation package.
- International and interdisciplinary assignments and projects.
- Modern IT equipment.
Thông tin khác
- Send your application—including salary expectations and earliest start date—and take the next step in your career with INGUN.