Customer Service Assistant - VN
TP. Hồ Chí Minh
Application deadline:
14/11/2026
About This Job
Trách nhiệm chính
- Respond to customer enquiries and requests in a timely manner.
- Coordinate with the sales team, other departments, suppliers, and ticket centers to ensure print quality and customer requirements are met.
- Handle customer complaints according to company procedures and service standards.
- Communicate with the sales team and key vendors regarding the latest developments and maintain updated customer profile information.
- Proactively share product/system knowledge gained through experience to improve quality.
- Prepare proforma invoices for prepaid customers, track payments, and inform the accounting department to release orders.
- Take orders, determine charges, and oversee billing or payments.
- Provide information about products and services and respond to questions and complaints professionally.
- Maintain accurate records of all transactions related to the role.
Yêu cầu
- Bachelor’s degree is preferred but not mandatory.
- At least one year’s experience in a customer facing role.
- At least one year’s experience in the garment/textile/sportswear industry.
- Fluent in English.
- No certifications or licenses required.
- Sedentary role: sit at a desk and use a computer for extended periods.
- No travel required.
Yêu cầu ưu tiên
- Bachelor’s degree preferred.
Mức lương
- Thỏa thuận.
Phúc lợi
- Health Insurance.
- 24 days holidays plus national holidays.
- Life Insurance.
Thông tin khác
- Location: Ho Chi Minh City.
- Job type: full-time.
- Hiring 1 person.
- Physical demands: sedentary, use computer for extended periods.
- Travel requirements: None.
- Foreign language proficiency by location.
- Crane Authentication is part of Crane NXT.
- Work for a market leading, established product company.
- Nice modern offices with great facilities.
- We value diversity and provide equal employment opportunity.
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