Contract Logistics Customer Service Specialist
Application deadline:
21/11/2026
About This Job
Trách nhiệm chính
- Provide outstanding service by managing customer needs, completing tasks effectively and efficiently, ensuring seamless supply chain processes.
- Respond to customer requests promptly, identify and solve issues, complaints or disputes professionally.
- Manage and process received orders in the system, hand them over to warehouse operations for completion.
- Communicate with customers regarding order status or issues.
- Prepare and sort documents such as cycle count reports, invoices; identify and interpret data for system entry.
- Coordinate with customers to submit billing per agreed timeframes, monitor and follow up discrepancies in tax invoices, escalating as necessary.
- Identify and implement solutions for continuous improvements within the customer portfolio (e.g., data quality, turnaround times, customer satisfaction).
- Ensure compliance with all customer contractual obligations.
Yêu cầu
- Bachelor’s degree or equivalent.
- At least 1 year of experience in logistics, warehouse or customer service operations.
- Strong customer service mindset, ability to manage client relationships, handle escalations, ensure satisfaction.
- Good communication and coordination skills to work with customers and cross-functional teams.
- Detail-oriented, responsible, able to work independently in fast-paced environment.
- Strong problem-solving, decision-making, prioritization skills to manage multiple tasks and meet deadlines.
- Proficient in Microsoft Excel and PowerPoint; familiarity with WMS systems is an advantage.
Thông tin khác
- Work hours: 08:00 to 17:00, Monday to Saturday.
- Job type: Cố định (full-time).
- Location: Vietnam.
- No salary information provided.