Concierge
Quảng Nam
Application deadline:
14/11/2026
About This Job
Trách nhiệm chính
- Deliver exceptional guest service by handling inquiries, special requests, complaints, and providing recommendations on hotel services and local attractions.
- Support guests with travel arrangements, reservations, ticketing, directions, and information about local events and activities.
- Process guest mail, packages, messages, and faxes accurately and efficiently.
- Coordinate luggage handling, deliveries, and special requests in partnership with the Bell team.
- Maintain up-to-date information and promotional materials for local attractions, restaurants, and entertainment options.
- Manage guest requests and billing details using hotel systems and software.
- Provide basic technical support for in-room services, including internet, TV, and entertainment systems.
- Assist with lobby operations, Business Center, and Bell services during peak periods as needed.
Yêu cầu
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Management, or a related field preferred.
- Minimum 1–2 years of experience in Concierge, Guest Services, Front Office, or a customer-facing role within a luxury hotel or hospitality environment.
- Strong communication skills in English; additional language(s) are highly desirable.
- Proficient in Microsoft Office and hotel property management systems.
Yêu cầu ưu tiên
- Experience handling guest requests, reservations, transportation arrangements, and local recommendations is an advantage.
Mức lương
- Competitive Salary, wages, and a comprehensive benefit package.
Phúc lợi
- Excellent Training and Development opportunities
- Employee Discovery Nights at other Four Seasons Hotels and Resorts
- Complimentary Employee Transportation from/to Danang center
Thông tin khác
- Job ID: REQ10395125
- Location: Dien Ban, Quảng Nam, Vietnam
- Schedule & Hours: Full time, 44 working hours per week