Commercial Executive
Application deadline:
13/11/2026
About This Job
Trách nhiệm chính
- Serve as the primary operational point of contact for assigned clients, shipping lines, BCOs, and freight forwarders to ensure high customer satisfaction.
- Maintain and grow existing accounts.
- Attend and present at external client meetings and internal alignment sessions as required.
- Prepare, issue, and follow up on official service quotations for shipping lines and BCOs, encompassing container handling, breakbulk, arising charges, and value-added services.
- Monitor service delivery execution to ensure full alignment with quoted terms and customer expectations.
- Work closely with internal departments and suppliers/vendors to develop new project solutions and close business opportunities.
- Perform commercial data analysis, compile accurate performance statistics, and prepare regular commercial reports for CCO review.
- Provide data-driven insights to support commercial strategy formulation and tariff reviews.
- Act as the core interface between clients and internal departments (Operations, Finance, Billing) to resolve inquiries and operational issues promptly.
- Contribute to improvements in commercial systems, tools, and practices.
- Collaborate with the Operations Department to positively influence terminal productivity and work methods to meet client SLA requirements.
- Enforce absolute confidentiality of corporate data, customer contracts, quotations, and commercial information in all duties.
- Set an exemplary standard in complying with company policies, including Staff Manual, IT Guide, HSSE Manual, Letter of Authority (LoA), and Anti-Corruption Policy.
- Actively participate in HSSE activities and report hazardous conditions or near-misses immediately.
Yêu cầu
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Marketing, or equivalent discipline.
- Professional certifications in Problem Solving, Effective Communication, Presentation, Value Vision, B2B Sales, or Freight Forwarding preferred.
- 1 to 2 years of B2B customer service experience; preferred account management experience in a shipping line, port/ICD terminal, logistics, or freight forwarding company.
- Fluent verbal, written, and presentation skills in English and Vietnamese.
Yêu cầu ưu tiên
- Client Inquiry Management & Customer Service Delivery.
- Service Quotation Preparation & Tariff Application (Breakbulk, Arising Charges, Value-Added Services).
- Commercial Data Analytics, Reporting & MS Office Proficiency (Word, Excel, PowerPoint).
- Market Research, Intelligence Mining.
- Ability to develop marketing design, poster and video making; familiarity with AI tools.
- Understanding of Port/ICD Services, Ocean Shipping.
Mức lương
- Competitive salary with annual performance review; 100% gross salary during probation.
Phúc lợi
- PVI Insurance.
- Shuttle bus from My Xuan & Vung Tau.
- Opportunity to work in an exciting and challenging environment with a focus on personal development.
Thông tin khác
- Kindly apply to this position by sending your CV in English to CMITHRDREC@cmit.com.vn.