Call Center Engineer
TP. Hồ Chí Minh (ROX Tower,180-192 Nguyen Cong Tru,Ben Thanh Ward,Ben Thanh,Ho Chi Minh)
Application deadline:
27/10/2026
About This Job
Trách nhiệm chính
- Conduct contact center and voice solution requirements gathering and develop options and alternatives
- Provide pre-project consulting to the business and recommend appropriate solutions to solve business problems about Contact Center/Voice infrastructure
- Implement, configure and maintain all Contact Center/Voice systems such as VoIP PBX systems
- Develop solutions with IT Develop team for the corporate architectural standards, best practices for Contact Center/Voice infrastructure
- Provide regional and global support for request management process for Contact Center/Voice infrastructure
Yêu cầu
- University graduate in Telecommunications, IT or related majors
- 5 year of experience
- Knowledge and/or Certification Contact Center and Unified Communication solutions
- Experience as a technical for VoIP telephony projects: Avaya, Cisco, Asterisk
- Experience in deploying at least 3 contact centers (more than 50 agents)
- Experience with Cloud Contact Center technologies, Omni-channel Contact Center, Unified Communication
- Experience working with telcos to provision SIP trunks for VoIP
- Experience in integration solutions with business software as CRM, Workforce Optimization, Workforce Management
- Strong communication and interpersonal skills to interact effectively with other services, end-users and management
- Able to work independently or team work, research new technologies
Yêu cầu ưu tiên
- Experience with Session Border Controllers, ISDN, GSM Gateway is a plus
- Experience with troubleshooting SIP Trunking issues with telcos is a plus
- Good technical knowledge and experience with network and infrastructure components: DHCP, DNS, WAN/LAN topologies, firewall is a plus
Mức lương
- Competitive remuneration package and fully paid in probation period
Phúc lợi
- Paid premium health insurance after probation
- Year-end bonus, salary review based on performance
- Team building and other various cash and non-cash benefits (holidays bonus, birthday…)
Thông tin khác
- A work-life harmony working schedule from 9 AM – 6 PM from Monday to Friday
- A multinational dynamic working environment that offers various development opportunities where work transcends all traditional boundaries.
- Opportunities to work with a vast global talent pool, bringing together diverse, specialized teams that collaborate seamlessly
- A delegation culture where you are empowered to take full ownership and responsibilities in projects, tasks and innovations.