Brokerage Operations Excellence Supervisor
TP. Hồ Chí Minh
Application deadline:
30/10/2026
About This Job
Trách nhiệm chính
- Assists in the development of APAC brokerage operations service measurements to align with region and corporate strategies.
- Develops, discovers, shares, trains, and deploys best practices across region to ensure consistent high quality customer services.
- Develops weekly and monthly services’ performance to inform senior management of brokerage service levels, provide service improvement recommendation based on analysis data.
- Gathers performance trend data to work with brokerage operations to determine improvement areas and raise expectations where appropriate.
- Performs integrity audits to ensure UPS meets customer service and visibility objectives.
- Develops services memos, audits operation exception code usages and provide guidelines.
- Monitors processes to adhere to the operating plans and identify any areas of service improvement for review with the operations management.
- Obtains commitments from impacted management to resolve action items and conduct follow-up as needed.
- Provides cluster support for Quality Improvement Process training to ensure training activities support department and business objectives.
- Provides operation supports on investigating cases caused by system or logical issues, works with cross functionals, coordinates and supports Corp initiatives.
Yêu cầu
- Minimum 3 years of relevant experience performing in a similar capacity.
- Strong data analysis skill with providing service improvement recommendation capabilities.
- Good command of written and spoken English.
- Well communication and coordination skills, high sense of urgency to customer expectations.
- Energetic self-starter with excellent learning agility, attention to details, positive attitude with the ability to manage multiple competing priorities within tight deadlines.
Thông tin khác
- Employee Type: Permanent
- Location: Phường Long Biên, Hanoi, Vietnam
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.