Brokerage Operations Excellence Supervisor
TP. Hồ Chí Minh
Application deadline:
30/10/2026
About This Job
Trách nhiệm chính
- Support the region Small Package Brokerage function to meet and exceed customer service and quality objectives.
- Assist in developing APAC brokerage operations service measurements aligned with regional and corporate strategies.
- Develop, discover, share, train, and deploy best practices across the region to ensure consistent high‑quality customer services.
- Develop weekly and monthly service performance reports to inform senior management of brokerage service levels and provide improvement recommendations based on data analysis.
- Gather performance trend data to collaborate with brokerage operations in determining improvement areas and raising expectations where appropriate.
- Perform integrity audits to ensure UPS meets customer service and visibility objectives.
- Develop service memos, audit operation exception code usage, and provide guidelines.
- Monitor processes to adhere to operating plans and identify service improvement areas for review with operations management.
- Obtain commitments from impacted management to resolve action items and conduct follow‑up as needed.
- Provide cluster support for Quality Improvement Process training to ensure training activities support department and business objectives.
- Provide operational support in investigating cases caused by system or logical issues, work with cross‑functional teams, coordinate and support corporate initiatives.
Yêu cầu
- Minimum 3 years of relevant experience in a similar capacity, preferably with an Industrial Engineering and Brokerage background.
- Strong data analysis skills with the ability to provide service improvement recommendations.
- Good command of written and spoken English.
- Excellent communication and coordination skills, with a high sense of urgency to customer expectations.
- Energetic self‑starter with excellent learning agility, attention to detail, positive attitude.
- Ability to manage multiple competing priorities within tight deadlines.
Thông tin khác
- Employee Type: Permanent.
- Location: Ward 4, Tan Binh, Hồ Chí Minh.
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.