Bilingual Employee Service Center Specialist (Honduras)
Hà Nội
Application deadline:
14/11/2026
About This Job
Trách nhiệm chính
- Engage with employees via email, live chat, intranet, and phone to resolve HR inquiries of low to moderate complexity.
- Serve as first point of contact for employment‑related questions.
- Assist employees with navigating self‑service functions to initiate HR transactions.
- Communicate and educate callers about HR policies and procedures (payroll, compliance, onboarding, benefits, compensation, timekeeping, etc.).
- Collect relevant information and involve other specialists when issue is beyond scope.
- Navigate multiple web‑based systems, ensuring confidentiality and accurate data entry.
- Meet client and Compass expectations around productivity, performance, schedule adherence, and channel availability.
- Demonstrate strong written/typing and verbal communication skills in English and Spanish.
- Build understanding of common questions, procedures, and resolutions.
- Work collaboratively with team members to provide encouragement, answers, and customer insights.
- Perform other duties as assigned.
Yêu cầu
- High school diploma required; 2–4 year college degree preferred.
- 1–3 years of contact center or administrative HR experience, customer‑focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred.
- Experience navigating multiple web‑based systems simultaneously with accurate data entry.
- Ability to learn and retain wide range of information.
- Remain engaged and responsive to internal communications with client and Compass.
- Self‑reliant, information seeker mindset.
- Keen problem solver with good judgment.
- Express opinions professionally, work with humility, continuous coaching.
- Cultivate team culture and promote positive work environment.
Yêu cầu ưu tiên
- Previous experience working remotely.
- Ability to work in a separate noise‑free room with reliable high‑speed internet and backup power.
- Technical familiarity with Windows computer, wired internet, webcam, headset, DUO Mobile, screen capture module, etc.
Mức lương
- Thỏa thuận
Phúc lợi
- Fully remote work environment.
- Contract position offering competitive wages.
- Comprehensive training on products and services.
- Career development opportunities, including internal promotions.
- Positive and growing work culture valuing diversity and inclusivity.
Hình thức làm việc
- Remote
Thông tin khác
- Availability: Full‑time shifts within hours of operation 10:30 AM to 10:00 PM, Sun‑Thu or Mon‑Sat, and a few shifts Mon‑Fri 8:00‑4:30, all shifts 40 hours a week.
- Compass headquartered in Columbus, OH, USA but this is a remote position.