Assistant Front Office Manager
East West Ave of Hon Thom
Application deadline:
11/11/2026
About This Job
Trách nhiệm chính
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Lead, influence, and encourage the front desk team, fostering mutual trust, respect, and cooperation.
- Supervise and manage employees, ensuring smooth day‑to‑day operations and handling employee absences.
- Ensure efficient check‑in and check‑out processes, maintaining high standards of guest service.
- Handle complaints, settle disputes, and resolve grievances to enhance guest satisfaction.
- Collaborate with the Front Office Manager to continuously improve departmental service and performance.
- Implement customer recognition and service programs, ensuring compliance with all policies and procedures.
- Monitor adherence to credit policies to reduce bad debts and rebates.
- Function in place of the Front Office Manager during absences and communicate critical information to staff.
- Participate in department meetings and provide feedback to employees based on service observations.
Yêu cầu
- High school diploma or GED with 2 years experience in guest services, front desk, or related area.
- Or a 2‑year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.
- Full‑time employment commitment.
- Strong interpersonal, communication, leadership, hospitality, customer service, problem‑solving, and conflict‑resolution skills.
- Ability to work onsite at East West Ave of Hon Thom, Phú Quốc.
Mức lương
- Thu nhập theo thỏa thuận.
Hình thức làm việc
- Onsite tại East West Ave of Hon Thom, Phú Quốc.
Thông tin khác
- Số lượng tuyển: 1.
- Position number: 26132354.