(Assistant) F&B Sales and Reservation Manager| Le Méridien Saigon
3C Ton Duc Thang Street
Application deadline:
22/11/2026
About This Job
Trách nhiệm chính
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
- Use sales techniques to maximize revenue while maintaining existing guest loyalty, including up-selling.
- Determine and give complimentary gifts to guests for their patronage.
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, faxing.
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Yêu cầu
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- No supervisory experience required.
- No license or certification required.
Thông tin khác
- Job Number: 26139026.
- Job Category: Sales & Marketing.
- Schedule: Full Time.
- Position Type: Non-Management.
- Located Remotely? N.
- Location: 3C Ton Duc Thang Street, District 1, Ho Chi Minh City, Vietnam.