Trách nhiệm chính

• Lead, manage, train, and evaluate a team of APOs (IT Comtors).
• Allocate team members to projects based on project requirements and individual capabilities.
• Communicate with Japanese clients in regular or ad-hoc meetings and support the team in handling client requirements and issues.
• Gather and clarify customer requirements, ensuring accurate and complete communication between Japanese clients and the development team.
• Understand technical requirements from the development team and clearly explain them to Japanese clients.
• Establish and improve communication processes and standards for the team and projects.
• Handle complex communication issues, client complaints, misunderstandings, and sensitive situations with Japanese clients.
• Monitor team performance and use KPI / OKR data to improve team operations and communication quality.
• Participate in or support pre‑sales activities, proposals, and quotations when required.
• Perform other business‑related tasks as required.

Yêu cầu

• Experience managing or leading a team in an IT environment or projects working with Japanese clients.
• Direct experience managing, training, and evaluating team members.
• Japanese proficiency equivalent to JLPT N1 and strong business communication skills.
• Experience working in the IT field with a good understanding of software development processes and IT terminology.
• Experience building or improving communication processes for a team or project.
• Strong communication skills, logical thinking, negotiation, and problem‑solving abilities.
• Good understanding of Japanese culture and working style.
• High sense of responsibility and strong ownership.

Yêu cầu ưu tiên

• Experience as an IT Comtor, Business Analyst, Associate Product Owner, Project Manager, or similar role.
• Experience handling client complaints, serious misunderstandings, or sensitive negotiations with Japanese clients.
• Experience supporting pre‑sales, proposal preparation, or quotation activities.
• Experience using KPI / OKR or operational data to manage and improve team performance.
• Experience in software development, Testing, Business Analysis, or Project Management.

Phúc lợi

• Premium health insurance package for extra protection.
• Annual health check‑ups at top‑tier hospitals.
• Ergonomic chairs to protect your health.
• Access to mindfulness courses for your mental well‑being.
• Equipped with MacBook/Laptop & the latest technology to enhance productivity.
• Modern and well‑equipped office environment for different projects.
• Specialized training courses & soft skills development to enhance expertise.
• Flat organizational structure, enabling direct collaboration with leaders and fostering creativity and innovation.
• Transparent and well‑defined career advancement opportunities.
• Open, flexible, and supportive work culture, driving collective success.
• Stronger team connections, creating a dynamic and efficient workplace.
• Exciting activities: Open Talks, IT Seminars, Team Building, New Year Parties.
• Diverse entertainment: PlayStation, Mindfulness‑related activities.

Thông tin khác

• Flexible working hours: Monday - Friday: 8:30 AM - 12:00 PM | 1:00 PM - 5:30 PM.
• Work Hard – Play Hard culture.
• Join TechTus, where we work HAPPILY to achieve our DREAMS together!