Air Logistics Customer Care Specialist
TP. Hồ Chí Minh
Application deadline:
29/10/2026
About This Job
Trách nhiệm chính
- Support customers by providing helpful information, answering queries, and resolving complaints.
- Utilize strong forwarding and market knowledge to ensure customer satisfaction with our products, services, and features.
- Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and Operational Care Center (OCC).
- Establish and strengthen operational relationships with customer contacts through engaging interactions, regular care visits, and proactive advisory and consulting to drive customer excellence.
- Qualify customer inquiries and provide quotations within the given price band, following up to ensure quotations are accepted and closed.
- Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze all complaints and feedback, then identify, share, and eliminate root causes.
- Prepare, review, and refine customer reports.
Yêu cầu
- Bachelor’s Degree in International Business, Supply Chain, Logistics or a related field.
- At least 2 years of similar experience in airfreight.
- Experience in Pricing, Sales Support or Commercial functions.
- English proficiency required.
- Solid knowledge of import/export, international trade, logistics.
- Customer-oriented with a strong commercial mindset.
- Strong problem‑solving and communication skills.
- Proactive, dynamic, adaptable, solution‑oriented.
- Strong team player with the ability to work independently.
Phúc lợi
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us—personally and professionally—through world‑class training and career pathways.
- Innovation & Sustainability: Be part of a future‑focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.
Thông tin khác
- Placement agencies are advised to refrain from submitting unsolicited profiles; any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
- Kuehne+Nagel is a global leader in logistics, offering a safe, stable environment where your career can make a real difference.