About This Job
Trách nhiệm chính
- Serve as the primary point of contact for the assigned client base, building long‑term relationships to develop them into VIP/SVIP accounts.
- Understand client needs and propose additional SAP solutions/services (upsell, cross‑sell) using a consultative‑selling approach.
- Ensure timely renewal of license and service contracts.
- Coordinate with Delivery/Presales to ensure projects meet the delivery timeline committed to clients.
- Own the account plan; track revenue and expansion opportunities across each assigned client.
- Handle client complaints about services and project quality; ensure the client retention / contract renewal rate meets the assigned targets.
- Keep CRM updated and report account status periodically to the Head of Department.
Yêu cầu
- At least 3+ years of B2B account management/sales experience in ERP, IT Outsourcing or SaaS/Cloud.
- A proven track record of retention and revenue growth on existing accounts, supported by figures.
- Strong relationship management, communication and problem‑solving skills.
- Understanding of SAP or other ERP services/solutions.
- Working‑level English.
Yêu cầu ưu tiên
- Experience with large enterprise clients and long‑term SAP service contracts.
- Understanding of the SaaS sales model, SAP licensing policy, and SAP‑related services/products matched to client usage needs.
Mức lương
- 25,000,000₫ - 38,000,000₫ per month
- Competitive base salary (negotiable based on capability) + commission/bonus based on project gross profit and KPIs.
Phúc lợi
- Full statutory insurance + healthcare package; leave per company policy; SAP training & certification; clear career path in an international environment; work with enterprise partners and clients in Vietnam and abroad.
Hình thức làm việc
- In person
Thông tin khác
- Job Type: Full-time